General Terms and Conditions

General Terms and Conditions for the online shops of SCHROPP FAHRZEUGTECHNIK e.K.

These General Terms and Conditions apply to the online shops and websites of SCHROPP FAHRZEUGTECHNIK e.K. under the following domains:

§ 1 General Provisions

(1) These Terms and Conditions apply to all contracts, deliveries and other services provided by SCHROPP FAHRZEUGTECHNIK e.K., In Schlattwiesen 18, 72116 Mössingen, Germany (hereinafter referred to as the “Seller”), and its online shops under the domains listed above as well as all subdomains belonging to these domains. Any deviating provisions of the customers shall not apply unless the Seller has confirmed this in writing. Individual agreements between the Seller and the customers shall always take precedence.

(2) The business relationships between the Seller and the customers shall be governed by the law of the Federal Republic of Germany. In the case of consumers, this choice of law shall apply only insofar as the protection granted is not withdrawn by mandatory provisions of the law of the country in which the consumer has their habitual residence. The application of the UN Convention on Contracts for the International Sale of Goods is excluded.

(3) The contract language is German.

(4) The place of jurisdiction is Tübingen if the customer is a merchant, a legal entity under public law or a special fund under public law. The same applies if a customer has no general place of jurisdiction in Germany or if the customer’s place of residence or habitual residence is unknown at the time legal action is brought.

(5) The EU platform for online dispute resolution (ODR) was discontinued on 20 July 2025. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

§ 2 Contract Content and Conclusion of Contract

(1) The Seller offers customers new goods, mainly automotive accessories and tuning products, for purchase in its online shops. In addition, the Seller offers custom-made products, in particular engine control software and exhaust systems according to individual customer requirements. The images in the shop are sample images; the actual product may differ.

(2) When purchasing in the online shop, a purchase contract / contract for work and services is concluded when the customer’s order is accepted by the Seller. Price indications in the online shop do not constitute an offer in the legal sense. Receipt and acceptance of the order are confirmed to the customer by email. The customer also has the option of making an enquiry to the Seller regarding a specific item by telephone, email or letter. Upon receipt of such an enquiry, the Seller will submit a corresponding offer to the customer by email or letter. A contract is only concluded when the customer accepts this offer.

(3) The contract text is stored. However, it is not accessible to the customer.

§ 3 Custom-Made Products

There is no right of withdrawal pursuant to Section 312g of the German Civil Code (BGB) for contracts for the delivery of goods that are not prefabricated and for whose manufacture an individual selection or specification by the customer is decisive, or which are clearly tailored to the personal needs of the customer. This applies in particular to contracts for the manufacture and/or delivery of goods made according to customer specifications (custom-made products). Each custom-made product is an individual item. The customer therefore has no right of withdrawal or return.

This applies in particular to the creation of engine control software (tuning files) and the manufacture of engine exhaust systems, rear silencers and exhausts that are produced according to individual customer requirements and for a specific customer vehicle.

Unless otherwise agreed, delivery of a custom-made product shall only take place after the customer has paid the full purchase price plus the stated shipping costs to the Seller.

§ 4 Prices, Shipping Costs, VAT and Payment

(1) For orders placed via the online shop, the prices stated there apply. All prices include statutory VAT.

(2) Prices are plus shipping and packaging costs, which will be communicated to the customer before the order is placed. The amount of shipping costs depends on the weight and dimensions of the goods as well as the desired delivery destination. Further information can be found in the shipping and payment conditions of the respective online shop.

(3) Delivery to customers by the Seller shall be made, at the customer’s choice, against the following payment methods: advance payment by bank transfer, PayPal, credit card payment and other payment methods offered in the respective online shop. If the customer chooses advance payment by bank transfer, payment is due no later than 10 calendar days after conclusion of the contract.

(4) If a customer defaults on their payment obligations, the Seller may claim damages in accordance with the statutory provisions and/or withdraw from the contract.

(5) The Seller shall always issue the customer with an invoice, which will be handed over upon delivery of the goods or otherwise sent in text form.

§ 5 Delivery and Transfer of Risk

(1) Unless otherwise agreed by contract, the ordered goods will be delivered to the address provided by the customer. Delivery is made from the Seller’s warehouse.

(2) The availability of individual goods is indicated in the item descriptions. Goods in stock will be dispatched by the Seller within 7 working days after payment instruction, unless expressly agreed otherwise. If, in the case of a sale via the online shop, the goods are marked as not in stock, the Seller will endeavour to deliver as quickly as possible. Information provided by the Seller regarding delivery periods is non-binding unless, by way of exception, the delivery date has been expressly confirmed as binding by the Seller. For custom-made products, an individual delivery period is always agreed between the Seller and the customer.

(3) The Seller reserves the right to make partial deliveries if this appears advantageous for prompt processing and the partial delivery is not unreasonable for the customer in exceptional cases. Any additional costs arising from partial deliveries will not be charged to the customer.

(4) The Seller reserves the right to release itself from the obligation to fulfil the contract if the goods are to be delivered by a supplier on the day of dispatch and the delivery does not take place in whole or in part. This reservation of self-supply shall only apply if the Seller is not responsible for the failure of delivery. The Seller shall not be responsible for the failure of performance if a congruent covering transaction with the supplier was concluded in good time to fulfil the contractual obligations. If the goods are not delivered, the Seller will inform the customer immediately of this circumstance and refund any purchase price and shipping costs already paid.

(5) The risk of accidental loss and accidental deterioration of the goods passes to the customer upon handover. If the customer is an entrepreneur, in the case of a sale involving shipment, the risk of accidental loss and accidental deterioration of the goods as well as the risk of delay shall pass to the freight forwarder, carrier or other person designated to carry out the shipment as soon as the goods are handed over to them.

§ 6 Retention of Title

The delivered goods remain the property of the Seller until all claims arising from the contract have been fulfilled; if the customer is a legal entity under public law, a special fund under public law or an entrepreneur acting in the course of their commercial or independent professional activity, this shall also apply beyond this, from the ongoing business relationship, until all claims to which the Seller is entitled in connection with the contract have been settled.

§ 7 Right of Retention

The customer is only entitled to exercise a right of retention insofar as their counterclaim is based on the same contractual relationship.

§ 8 Liability for Material Defects and Defects of Title

(1) If defects exist, the customer shall be entitled to the statutory warranty rights in accordance with the following provisions. If only merchants are involved in the contract, Sections 377 et seq. of the German Commercial Code (HGB) shall also apply.

(2) Damage caused by improper actions by the customer during installation, connection, operation or storage of the goods shall not give rise to any warranty claim against the Seller. Instructions for proper handling can be found in the manufacturer’s descriptions.

(3) Defects must be reported by the customer to the Seller within a warranty period of two years for new items and one year for used items. If the customer is an entrepreneur, the warranty period for new items is one year. For used items, the warranty towards entrepreneurs is excluded. The above limitations of liability shall not apply if the Seller has fraudulently concealed a defect or has assumed a guarantee for the quality of the goods, nor shall they apply to claims for damages by the customer seeking compensation for injury to life, body or health due to a defect for which the Seller is responsible, or which are based on intentional or grossly negligent fault on the part of the Seller or its vicarious agents.

(4) If defects exist and have been asserted in good time, the Seller is entitled to supplementary performance. If supplementary performance fails, the customer is entitled to reduce the purchase price or withdraw from the contract. Otherwise, the statutory provisions apply.

(5) Important note regarding custom-made products, in particular engine control software: Changes to engine power / Vmax are only permissible within the scope of the German Road Traffic Licensing Regulations (StVZO) after inspection and registration by an approved test engineer or a recognised inspection organisation (TÜV, DEKRA, etc.). Responsibility for registration lies with the buyer.

We do not provide any warranty for engine/transmission damage. We recommend taking out separate warranty insurance.

§ 9 Information Obligations in the Event of Transport Damage

If goods are delivered with obvious damage to the packaging or contents, the customer should, without prejudice to their warranty rights (§ 8), immediately complain to the freight forwarder/carrier and contact the Seller without delay by email or otherwise by letter so that the Seller can preserve any rights against the freight forwarder/carrier.

§ 10 Disclaimer of Liability

(1) Outside the scope of liability for material defects and defects of title, the Seller shall be liable without limitation insofar as the cause of damage is based on intent or gross negligence. The Seller shall also be liable for slightly negligent breaches of essential obligations (obligations whose breach endangers the achievement of the purpose of the contract) as well as for breaches of cardinal obligations (obligations whose fulfilment is essential for the proper performance of the contract and on whose compliance the customer regularly relies), but in each case only for the foreseeable damage typical for the contract. The Seller shall not be liable for slightly negligent breaches of obligations other than those mentioned above.

(2) The limitations of liability in the preceding paragraph shall not apply in the event of injury to life, body or health, for a defect after assumption of a guarantee for the quality of the product, or in the case of fraudulently concealed defects. Liability under the German Product Liability Act remains unaffected.

(3) If the Seller’s liability is excluded or limited, this shall also apply to the personal liability of its employees, representatives and vicarious agents.

Instructions on Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must inform us, SCHROPP FAHRZEUGTECHNIK e.K., In Schlattwiesen 18, 72116 Mössingen, Germany, Email: info@schropp-tuning.com, by means of a clear statement, for example a letter sent by post or an email, of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but this is not mandatory.

If you make use of this option, we will immediately send you a confirmation of receipt of such withdrawal, for example by email.

To meet the withdrawal deadline, it is sufficient for you to send the notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you all payments received from you, including delivery costs, with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us, without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement. We may refuse reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functioning.

Withdrawal Form

If you wish to withdraw from the contract, please complete this form and return it to us:

To SCHROPP FAHRZEUGTECHNIK e.K., In Schlattwiesen 18, 72116 Mössingen, Germany, Email: info@schropp-tuning.com

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)
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Ordered on (*) / received on (*)
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Name of the consumer(s)
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Address of the consumer(s)
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Signature of the consumer(s) (only if notified on paper)
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Date
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(*) Delete as applicable.